The main challenge Dobovo online booking center faces — is development of integrated service where both tourists and the owners of apartments for daily rent can find high quality service. It is a high priority for Dobovo to provide the clients possibility of live communication along with new technologies and functionality that is being improved everyday. The support team grows and meets more and more highly qualified specialists whose priority is to provide the guests and hoteliers with consultations in real-time mode. The clients and hoteliers who have chosen our service can expect assistance from the support team 7 days a week. Another goal of Dobovo is to track attention of hotelier’s to online communication and teach them to keep their availability schedule actual online. This is very important aspect for daily rent service as clients who choose an apartment would like to be sure that the prices and availability shown on the site are up-to-date and correct. The hoteliers in their turn can get tips how to improve the rating of their apartment and as a result get more bookings. Full information about discounts and hot offers is provided by hotelier support team to promote the apartment and get a better conversion.
Dobovo also provides full support to the customers. The call center is open 7 days a week and everyone can ask the managers a question calling multi-line telephone number. The call center staff informs the clients in particular about online payment systems which makes the booking process easier and more secure. Few years ago a lot less Ukrainians used the credit cards for online payments and today the number of such clients has essentially grown and this one of favorable differences of Dobovo crevice. It will take only a few minutes to book an apartment, prepay first night and contact the owner to arrange the check-in. More and more clients from United States and Europe choose Dobovo as they prefer to guarantee their booking using Visa or MasterCard.
Hotelier support manager Anastasiia Stupak comments on work-flow of the service
«Hotelier support managers are well-qualified specialists who can always meet the hoteliers requests and answer any questions. We highly value every hotelier who cooperates with us and that’s why we guarantee the needed support and assistance with any questions they may face working with daily rent. We train how to work with dobovo.con hotelier control panel, improve the apartment’s rating and track more clients but in general we are ready to answer any questions the owner can have.»
Dobovo is Ukrainian online booking center that keeps on improving to create a unique service and make a booking fast and easy and traveling around Ukraine more comfortable. The amount of apartments listed on the website got over 8 thousand and the amount of reviews — record-breaking 11 thousands. This makes Dobovo a unique product on Ukrainian market.
